Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger. 

We have an exciting opportunity to join our growing Customer Operations team. This role will partner with customers to build strong, long-term relationships and ensure success for both the customer and Resonetics. Be the voice of the customer and lead communication and escalation for Account Management team at sites. Foster robust relationships with operations partners to ensure customer needs are being met and customer expectations are managed.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you. 

• Operate as the lead point of contact internally for any and all matters specific to customers         
• Build and maintain strong, long-lasting customer relationships
• Maintain awareness of customer expectations
• Communicate timely, effectively, and efficiently when customer challenges arise
• Maintain customer forecasts and track key account metrics
• Collaborate with managers and colleagues across multiple departments
• Discuss and evaluate new projects
• Provide clear updates regarding the status of internal progress as well as relevant customer updates
• Reporting and Record Keeping
• Create necessary daily/monthly/quarterly/annual reports
• Keep accurate records of discussions and correspondence with customers   
• Monitor price and delivery schedules
• Process customer purchase orders and quotes
• Provide status updates, shipping updates, etc. to customers as needed
• In addition to the above mentioned responsibilities, the Customer Operations Manager will be responsible for one or all of the following:
  • Direct supervision of Associate Account Managers in a designated location.
  • Supporting Business Development Managers in the sales of laser systems as requested.
  • Account Management of high visibility, highly technical accounts requiring higher level of support.
  • Train and mentor Customer Service Representatives and other Account Managers throughout the organization.
  • Provide guidance to other Account Managers in highly technical or escalated situations.

• 5+ years proven experience in Account Management
• BA/BS degree with a concentration in management or similar experience
• Proven account management or other relevant experience
• Proficient in MS Office
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Team player with high degree of professionalism
• Excellent time management skills
• Excellent communication skills – written, verbal, active listening
• Strong problem solving, organizational, and analytical skills
• Ability to excel in fast paced environment encompassing company growth and change
• Collaboration with different groups to accomplish goals
• Maintain positive outlook while working through obstacles

• Experience working with SalesForce.com and EPICOR

The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $78,000-$101,000.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

Resonetics will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.