Director, Infrastructure & Operations

The Director, Infrastructure & Operations leads Resonetics' global infrastructure organization, supporting more than 3,000 employees across corporate and manufacturing locations worldwide. This role is responsible for the reliability, security, scalability, and cost-effectiveness of the company's infrastructure services, including cloud, network, server, endpoint, identity, telecommunications, backup, and disaster recovery services.

The Director leads a globally distributed team of employees, consultants, and service providers while managing a large portfolio of operational, cybersecurity, infrastructure modernization, and M&A integration initiatives. Success in this role requires strong technical leadership, sound financial management, effective delegation, and the ability to execute multiple critical priorities simultaneously without compromising operational stability.

Infrastructure & Operations Leadership

• Lead global Infrastructure & Operations teams responsible for cloud, network, server, endpoint, identity, telecommunications, backup, disaster recovery, and end-user support services.
• Ensure reliable, secure, and scalable infrastructure services supporting business operations globally.
• Establish and maintain infrastructure standards, disaster recovery capabilities, and operational processes.
• Build, lead, and develop a high-performing global Infrastructure & Operations team through effective coaching, talent development, succession planning, and performance management.
• Lead employees, consultants, vendors, and service providers to deliver operational excellence and strategic initiatives.
• Partner with executive leadership, business stakeholders, and IT peers to align infrastructure investments and operational priorities with business objectives.
• Establish and monitor key performance indicators (KPIs), service level objectives (SLOs), and operational metrics to ensure infrastructure reliability, service quality, and continuous improvement.

Infrastructure Strategy & Modernization

• Develop and execute the infrastructure roadmap, balancing business growth, cybersecurity requirements, technical debt reduction, operational reliability, and cost optimization.
• Identify, prioritize, and execute a portfolio of operational, cybersecurity, infrastructure modernization, and M&A integration initiatives.
• Evaluate and implement technologies and automation that improve reliability, scalability, and cost efficiency.
• Manage strategic vendor relationships, service provider performance, contract negotiations, and technology partnerships to maximize service quality and value.

Mergers & Acquisitions

• Lead infrastructure due diligence, integration planning, and execution activities associated with acquisitions.
• Partner with business and IT leaders to rapidly and securely integrate acquired organizations into the Resonetics technology environment.

Financial Management & Risk Management

• Build and manage infrastructure operating and capital budgets, ensuring investments deliver expected business value and cost savings.
• Partner with Cybersecurity leadership to implement infrastructure-related security improvements, vulnerability remediation activities, resilience enhancements, and risk reduction initiatives.
• Communicate infrastructure risks, priorities, and investment recommendations effectively to both executive leadership and technical teams.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 10+ years of progressive experience in infrastructure, operations, or technology leadership roles.
• 5+ years of experience leading infrastructure and operations teams in a multi-site enterprise environment.
• Strong technical foundation across enterprise infrastructure, cloud, networking, identity, security, and end-user computing.
• Demonstrated success leading global infrastructure operations and modernization initiatives.
• Experience leading IT due diligence and post-acquisition integrations.
• Experience managing operating and capital budgets and developing business cases for technology investments.
• Demonstrated ability to prioritize, delegate, and successfully execute multiple critical initiatives simultaneously.
• Experience leading geographically distributed teams that include employees, consultants, and service providers.

• Experience supporting global manufacturing environments, Operational Technology (OT) systems, and plant-floor technologies.
• Experience leading post-acquisition IT Infrastructure & Operations integrations.
• Experience in medical device, life sciences, aerospace, or other regulated industries.

Occasional travel to manufacturing sites as needed (approximately 10%).

• The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $144,000–$190,000.

• For temp, temp-to-hire, and regular full-time positions, our company policy is that we are unable to provide visa or TN sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.